GENERAL TERMS OF BUSINESS
REAL ESTATE AGENCY
CRO ADRIATIC REAL ESTATE

GENERAL PROVISIONS
Article 1
These General Terms of Business for real estate brokers (hereinafter referred to as the “General Terms”) regulate the business relationship between the real estate brokerage agency (hereinafter referred to as the “Broker”) and an individual or legal entity (hereinafter referred to as the “Client”) who enters into a written brokerage agreement with the Broker (hereinafter referred to as the “Brokerage Agreement”).
The General Terms form an integral part of the Brokerage Agreement concluded between the Broker and the Client.

PROPERTY LISTINGS
Article 2
Our offers are based on information received in writing and verbally from the Client. Errors in the description and price of properties are possible, as is the possibility that the advertised property has already been sold, rented, or withdrawn by the Client. The Client must treat our offers and notifications as business secrets and may only share them with third parties with our written consent. Property prices are expressed in euros.

BROKERAGE AGREEMENT
Article 3
By the Brokerage Agreement, the Broker commits to connecting the Client with a person who would negotiate with the Client on the conclusion of an agreement, and the Client commits to paying a specific commission if such an agreement is concluded.
The Brokerage Agreement is concluded between the Broker and the Client. The agreement must include truthful, accurate, and complete essential information for brokerage. If the Brokerage Agreement is not signed, the Client is not obliged to pay a fee to the Broker, except if the Broker can otherwise prove that they facilitated the conclusion of the legal transaction.

EXCLUSIVE BROKERAGE
Article 4
The Broker enters into an Exclusive Brokerage Agreement with the Client for a specific period. If the Client concludes a legal transaction with a person or their relative after the expiration of the agreement, the Broker’s engagement will still be recognized.
The Broker is obliged to explicitly inform the Client about the concept of exclusive brokerage and the possible legal consequences.
During the period of exclusive brokerage, the Client is obligated not to conclude a property sale transaction without the Broker.
If the Client concludes a deal with another broker or sells the property during the term of the Exclusive Brokerage Agreement, the Client is obliged to pay the agreed commission and any incurred costs to the Broker.
The Exclusive Brokerage Agreement expires after 12 months, but the parties may extend it within 30 days before its expiration.

BROKER’S OBLIGATIONS
Article 5
Upon signing the Brokerage Agreement, the Broker undertakes to:

Strive to find and connect the Client with a person to conclude the mediated transaction.
Inform the Client about the average market price of similar properties.
Review documents proving ownership or other real rights over the property and warn the Client of obvious defects and potential risks concerning unresolved land registry issues, registered real rights, or other third-party rights.
Perform necessary activities to present the property on the market, advertise it appropriately, and conduct other agreed-upon activities that exceed standard presentations, for which additional disclosed costs may apply.
Facilitate property viewings.
Mediate in negotiations and strive to conclude the agreement.
Safeguard the Client’s personal data and, upon the Client’s written instruction, treat property details and related business as confidential.
If the transaction involves land, verify its intended use according to applicable spatial planning regulations.
Inform the Client of all relevant circumstances regarding the intended transaction that the Broker knows or should know.
CLIENT’S OBLIGATIONS
Article 6
By signing the Brokerage Agreement, the Client agrees to:

Inform the Broker about all circumstances relevant to the brokerage services and provide accurate information about the property.
Provide the Broker with all documents proving ownership or other real rights over the property in question.
Allow the Broker and interested third parties to view the property.
Pay the Broker the agreed commission upon concluding the mediated transaction or pre-agreement, unless otherwise agreed.
Reimburse the Broker for any expenses incurred during mediation that exceed standard costs, if explicitly agreed.
Notify the Broker in writing of any changes related to the transaction.
The Client is liable for damages if they fail to act in good faith.

BROKERAGE FEE
Article 7
The Broker is entitled to a brokerage fee (hereinafter referred to as the “Fee”). The Fee is determined in the Brokerage Agreement and becomes due immediately after the first legal act (pre-agreement or purchase agreement) is concluded by the parties. The Fee does not include VAT (25%) as CRO ADRIATIC is not in the VAT system.

Article 8
If a party voluntarily offers a Fee exceeding the agreed amount, the Broker may accept it, provided it is not disproportionate to the services rendered, the outcome, and the financial situation of the party.
The Broker may request reimbursement for necessary expenses incurred during the execution of the order and may request an advance for specific costs.

Article 9
The Broker is deemed to have connected the Client with a third party if the Broker:

Directly introduced or referred the Client to a third party for property viewing.
Organized a meeting between the Client and the third party to negotiate a transaction.
Provided the Client with the name, contact information, or exact property location of a third party authorized to conclude the transaction.

TERMINATION OF THE AGREEMENT
Article 10
The Brokerage Agreement is concluded for 12 months, indefinitely, or for an agreed term and terminates upon expiration unless a transaction is concluded during the term or either party terminates it.
If the Client unilaterally terminates the agreement before expiration, they must reimburse the Broker within seven days for all brokerage-related expenses, such as advertising and material costs, provided these were agreed upon and incurred.
If the Client concludes a transaction within one year after the agreement’s expiration with a person introduced by the Broker during the agreement’s term, the Client must pay the Broker’s commission in full unless otherwise agreed.

FINAL PROVISIONS
Article 11
Matters not regulated by these General Terms or the Brokerage Agreement shall be governed by the Croatian Real Estate Brokerage Act and the Croatian Obligations Act.
Disputes shall be resolved by the competent court in Makarska.